| Recruiting Authority: | Institute of Banking Personnel Selection (IBPS) |
|---|---|
| Name of the Post: | Customer Service Associate (CSA) |
| Advertisement No.: | CRP CSA-XVI |
| About Recruiting Agency: | Institute of banking personnel selection is an autonomous body set up to recruit staff for participating public sector banks in India. IBPS conducts exams for Probationary Officers, Clerks, Specialist Officers and RRB (Regional Rural Banks) Officers and assistants |
| About Recruitment: | The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP CSA XVI) for Recruitment and Selection of Personnel for Customer Service Associate (CSA) Post in theParticipating Public Sector Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below |
Institute of Banking Personnel Selection (IBPS)
CRP CSA-XVI Customer Service Associate (CSA) Recruitment 2027-28
| Important Dates | Application Fee |
|---|---|
| • Application Started: 01 Aug 2026 • Last Date: 28 Aug 2026 • Payment Last Date: 28 Aug 2026 • Correction Window: Available Soon • Pre-Examination Training (PET): Sep 2026 • Pre-Admit Card: Sep 2026 • Pre-Exam: October 2026 • Pre-Result: November 2026 • Main Admit Card: November 2026 • Main Exam: December 2026 • Provisional Allotment: March 2027 | • General / OBC / EWS: ₹850/- • SC / ST / PH / ESM / DESM: ₹175/- Fees can be paid online through Debit Card / Credit Card / Net Banking / UPI and other online payment modes. |
| Age Limit (As on 01-08-2026) |
| Post Name | Category | Age Limit & DOB |
|---|---|---|
| Customer Service Associate (CSA) | General / EWS | 20 – 28 Years (Born Between 02-08-1998 & 01-08-2006) |
| General / EWS (PwBD) | 20 – 38 Years (Born Between 02-08-1988 & 01-08-2006) | |
| Other Backward Classes (OBC-NCL) | 20 – 31 Years (Born Between 02-08-1995 & 01-08-2006) | |
| Other Backward Classes (OBC-NCL) (PwBD) | 20 – 41 Years (Born Between 02-08-1985 & 01-08-2006) | |
| Scheduled Caste / Scheduled Tribe (SC / ST) | 20 – 33 Years(Born Between 02-08-1993 & 01-08-2006) | |
| Scheduled Caste / Scheduled Tribe (SC / ST) (PwBD) | 20 – 43 Years (Born Between 02-08-1983 & 01-08-2006) | |
| Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM) | Actual Service in Defence Forces + 3 Years (8 Years for SC/ST DESM, Maximum Age: 50 Years) | |
| Widows / Divorced Women / Judicially Separated Women (Not Remarried) | General / EWS: Up to 35 YearsOBC (NCL): Up to 38 YearsSC / ST: Up to 40 Years |
| Total Vacant Posts – 11403 | |
| State / UT Wise Category Summary (Table-1) |
| S. No. | State / UT | SC | ST | OBC (NCL) | EWS | UR | Total Vacancies |
|---|---|---|---|---|---|---|---|
| 1 | Andaman & Nicobar Islands | 0 | 1 | 5 | 1 | 11 | 18 |
| 2 | Andhra Pradesh | 33 | 11 | 53 | 14 | 75 | 186 |
| 3 | Arunachal Pradesh | 0 | 19 | 0 | 4 | 22 | 45 |
| 4 | Assam | 26 | 41 | 97 | 30 | 155 | 349 |
| 5 | Bihar | 89 | 1 | 146 | 42 | 213 | 491 |
| 6 | Chandigarh (UT) | 4 | 0 | 4 | 1 | 11 | 20 |
| 7 | Chhattisgarh | 33 | 82 | 13 | 23 | 114 | 265 |
| 8 | Dadra & Nagar Haveli | 0 | 6 | 1 | 1 | 10 | 18 |
| 9 | Daman & Diu | 0 | 0 | 1 | 0 | 6 | 7 |
| 10 | Delhi (NCT) | 65 | 35 | 123 | 36 | 156 | 415 |
| 11 | Goa | 0 | 5 | 10 | 5 | 41 | 61 |
| 12 | Gujarat | 50 | 103 | 194 | 63 | 288 | 698 |
| 13 | Haryana | 39 | 0 | 56 | 15 | 86 | 196 |
| 14 | Himachal Pradesh | 25 | 4 | 18 | 8 | 42 | 97 |
| 15 | Jammu & Kashmir (UT) | 2 | 6 | 17 | 4 | 38 | 67 |
| 16 | Jharkhand | 19 | 45 | 21 | 14 | 83 | 182 |
| 17 | Karnataka | 224 | 101 | 386 | 136 | 567 | 1,414 |
| 18 | Kerala | 9 | 0 | 29 | 8 | 62 | 108 |
| 19 | Ladakh (UT) | 0 | 0 | 0 | 0 | 6 | 6 |
| 20 | Lakshadweep | 0 | 4 | 0 | 1 | 6 | 11 |
| 21 | Madhya Pradesh | 91 | 114 | 98 | 49 | 218 | 570 |
| 22 | Maharashtra | 117 | 96 | 291 | 95 | 452 | 1,051 |
| 23 | Manipur | 0 | 12 | 3 | 3 | 24 | 42 |
| 24 | Meghalaya | 0 | 4 | 0 | 1 | 17 | 22 |
| 25 | Mizoram | 0 | 6 | 0 | 0 | 11 | 17 |
| 26 | Nagaland | 0 | 11 | 0 | 2 | 18 | 31 |
| 27 | Odisha | 55 | 70 | 40 | 29 | 143 | 337 |
| 28 | Puducherry | 1 | 0 | 5 | 1 | 19 | 26 |
| 29 | Punjab | 150 | 0 | 106 | 40 | 185 | 481 |
| 30 | Rajasthan | 67 | 53 | 84 | 35 | 153 | 392 |
| 31 | Sikkim | 0 | 4 | 4 | 3 | 17 | 28 |
| 32 | Tamil Nadu | 137 | 5 | 213 | 58 | 262 | 675 |
| 33 | Telangana | 29 | 18 | 48 | 16 | 80 | 191 |
| 34 | Tripura | 10 | 17 | 0 | 5 | 32 | 64 |
| 35 | Uttar Pradesh | 375 | 17 | 508 | 159 | 672 | 1731 |
| 36 | Uttarakhand | 24 | 2 | 17 | 11 | 91 | 145 |
| 37 | West Bengal | 236 | 49 | 224 | 83 | 354 | 946 |
| Total | 11403 | ||||||
| Participating Banks (Bank Wise Table) |
| S. No. | Participating Bank |
|---|---|
| 1 | Bank of Baroda |
| 2 | Bank of India |
| 3 | Bank of Maharashtra |
| 4 | Canara Bank |
| 5 | Central Bank of India |
| 6 | Indian Bank |
| 7 | Indian Overseas Bank |
| 8 | Punjab National Bank |
| 9 | Punjab & Sind Bank |
| 10 | UCO Bank |
| 11 | Union Bank of India* |
| Essential Education Qualification (As on 21.08.2026) |
| Post Name | No. of Posts | Eligibility |
|---|---|---|
| Documents List | 11403 | • A Degree (Graduation) in any discipline from a university recognized by the government of India or any equivalent qualification recognized as such by the central government. |
| Required Docs to ‘Fill Your Forms‘ |
| Documents List | • 10th Marksheet (Upload) • 12th Marksheet • Graduation Marksheet • Aadhaar Card • Photo & Live Photo (Upload) • Signature (Upload) • Left-Hand Thumb Impression (Upload) • Hand-Written Declaration (Upload) • Email-id • Mobile Number • Category Certificate (Central Govt. Format) issued on or after 01 April 2025 Note: Prescribed Formats of SC, ST, OBC (NCL), EWS, PwBD certificates as applicable to be submitted at the time of interview/ joining etc., can be downloaded from official IBPS website www.ibps.in. Candidates belonging to these categories are required to produce the certificates strictly in these formats only. |
| Don’t Forget to See (Help Yourself) | |
| Special Comment |
| Photo: | • Photograph must be a recent passport style colour picture. • Make sure that the picture is in colour, taken against a light-coloured, preferably white, background. • If you wear glasses make sure that there are no reflections and your eyes can be clearly seen. • Caps, hats and dark glasses are not acceptable • Size of file should be between 20kb–50kb |
| Live Photo: | • Ensure the photo is captured against a light coloured, preferably white background and there is adequate light. • Look straight at the webcam/ camera. • Photograph should be of passport size |
| Signature: | • The applicant has to sign on white paper with Black Ink pen. • Signature (NOT IN CAPITAL LETTERS) uploaded should be of appropriate size and clearly visible. • Size of file should be between 10kb – 20kb |
| Left thumb impression: | • The applicant has to put his left thumb impression on a white paper with black or blue ink. • If a candidate does not have left thumb, he/ she may use his/ her right thumb. • Size of file should be between 20kb–50kb |
| Hand-written declaration Image: | • The applicant has to write the declaration in English clearly on a white paper with black ink. • The hand written declaration has to be in the candidate’s hand writing and in English only. The text should NOT BE IN CAPITAL LETTERS. If it is written by anybody else and uploaded or in any other language, the application will be considered as invalid. • Size of file should be between 50kb–100kb The text for hand written declaration is as follows: “I, __ (Name of the candidate), hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required |
| Salary (Basic Pay / Pay Scale / Compensation / Emoluments) |
| Post Name | Pay Scale |
|---|---|
| Customer Service Associate (CSA) | Basic: ₹ 24,050-1340/3-28,070-1650/3-33,0202000/4-41,020-2340/7-57,40-4400/161,800-2680/1-64,480. The CSA will be eligible for allowances & perquisites as per rules of the Participating Bank in force from time to time.. |
| Steps to Apply the Form | |
| • Register or log in if already registered from the link given below. • Fill in the details asked in the form with the help of details given by FYF team. • Upload photo/signature/left thumb impression/handwritten declaration as prescribed. • Please preview the form carefully before submitting. • Submit the form if all the details are correct and pay the fee. • Take a printout of the form. |
Please follow the links given below
Disclaimer:- All the details mentioned above are true to the best of our research. However, for exact information, please refer to the detailed notification. In case of any confusion, the detailed notification will be considered correct. Please read the full notification before applying the form.